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Show your customers that you are listening by responding to their comments and rephrasing them in simple terms. Clearly communicate how the design solves the problem (details will be explained in Communication Techniques 4) Don't just follow customer feedback, think about whether there are better solutions and propose them. By keeping these points in mind, you will foster a sense of camaraderie between the customer and the designer that they are working together on the same issue.
2. Clarify your goals and flow Have you ever wondered, "What is this meeting for? When will it end?" To avoid this situation, it is necessary to clarify the goal (purpose) of the meeting and the flow (process) to reach that goal in advance. If the goal is unclear, it will Phone Number List be difficult to reach a consensus. Also, if the flow is not clear, you may not be able to understand the progress of the project and may feel anxious. Below are the materials I created when conducting design interviews.
(hearing → direction proposal → first draft design submission → feedback correction → design completion), we will clarify the goal of the meeting that day. Then, share a table of contents of ``what needs to be discussed in this meeting'' in order to reach the goal. It is important to always make it clear why the meeting is being held. 3. Rephrase unfamiliar words Are you using words that are not very familiar to people who are not designers? Discrepancies in understanding can be prevented by replacing technical terms with simpler words, or by providing definitions in advance and using a common language. If it is difficult to convey the image just by paraphrasing, it will be easier to understand if you include examples or visuals.
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